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Terms and Conditions

1. Contract

The Canvas Cottage Company, hereinafter referred to as ”TCCC”, acts merely as booking agents on behalf of its Owners. The contract entered into is between the owners of the holiday accommodation and the holidaymaker hereinafter referred to as ”The Client”. The contract is not effective until the required payment has been received and confirmation has been sent to the Client.

2. Payment

For reservations made more than 8 weeks before the holiday start date, there is a deposit of one third (1/3) of the rental cost required at the time of booking. In the case of bookings made less than 8 weeks before arrival, full payment is due on booking.

3. Balance outstanding

The full balance of the total holiday cost is due 8 weeks before the holiday start date and if not paid, TCCC reserves the right to cancel the holiday booking, in which case the deposit will be forfeited in full. Cheques will only be accepted if presented at least three weeks prior to the holiday start date.

4. Cancellation

TCCC recommends that the Client takes out independent holiday cancellation insurance in the event of the Client cancelling. This should protect the Client against financial loss suffered as a result of the holiday being unavoidably cancelled. All cancellations must be made in writing. In the event of a holiday cancellation, TCCC will make all reasonable efforts to re-let the property. If it proves possible to re-let the property, the Client will be entitled to a refund. The refund will be the sum of all monies paid by the Client, less any shortfall between the rental received from the re-let period and the price paid by the Client together with all costs incurred by TCCC in effecting the re-let, to include advertising, administration and credit card or bank costs.

5. Alterations to bookings

Whilst the Client acknowledges that there is no right to make any amendments to a booking following the confirmation of the booking by TCCC, if TCCC receives a request from a Client prior to 8 weeks before the holiday start date, TCCC will endeavour to accommodate such a request.

If, for any reasons beyond TCCC’s control, TCCC have to cancel or alter arrangements made with the Client, TCCC will make every effort to offer alternative accommodation. If the Client does not accept such alternative, TCCC will refund in full all monies paid by the Client to TCCC whereupon TCCC’s liability will cease.

6. Damage or losses

The Client shall take all reasonable care in the use of the property, the contents and effects. The Client is responsible for leaving the accommodation in the same order and cleanliness as on arrival. After the Client has left and the property it will be checked. Any damages, losses or any extraordinary cleaning will be charged to the Client at cost.

7. Numbers in party

The number of persons occupying a property must not exceed the maximum stated in the description of the property on the TCCC website or associated marketing material. The property shall be used solely as holiday accommodation and under no circumstances should it be used for any business purposes. TCCC reserve the right to refuse entry to all or any of the Client’s party if this condition is breached.

8. Occupancy

Occupancy shall be from 4pm on the day of arrival to 10am on departure day unless otherwise agreed with TCCC.

9. Warranties and Liability

Whilst TCCC makes every effort to ensure that the website descriptions and general information given are accurate, TCCC does not warrant and is not responsible for the accuracy of any information given on the website or orally or in writing by any of its employees or agents. In addition, neither TCCC (which expression shall include its employees and agents) nor the Owner shall incur any liability to the Client, any member of their party or any third party for any damage, injury, accident, loss, expense or inconvenience of whatsoever nature or kind the same may be resulting from or connected in any way with this contract.

10. Complaints

If the Client has any complaints, they should be immediately reported in the first instance to the caretaker of the cottage whose contact details are to be found in the property. If the complaint is of a serious nature, this should be confirmed in writing to TCCC. In the event of the complaint not being resolved, TCCC will try to resolve all matters as soon as may be practicable. In the event of an emergency, there are emergency contact numbers in all properties.

11. The Canvas Cottage Company Website Copyright Statement

The content (content being all images, text and video files, programs and scripts) of this website is copyright © The Canvas Cottage Company. All rights expressly reserved.

The content of this website can be accessed, printed and downloaded in an unaltered form (altered including being stretched, compressed, coloured or altered in any way so as to distort content from its original proportions or format) with copyright acknowledged, on a temporary basis for personal use that is not for a direct or indirect commercial use. Any content printed or downloaded may not be copied or reproduced, sold, licensed, transferred in whole or in part in any manner or in or on any media to any person without the prior written consent of The Canvas Cottage Company.

All other rights are reserved and you must ask our permission before making any other use of material contained in our website.

All photographs and content created by The Canvas Cottage Company remains the property of The Canvas Cottage Company and is subject to our copyright statement.